At BSTIUA, we understand that filing a complaint can be a sensitive matter. That’s why we have implemented measures to ensure that your complaint is handled with the utmost confidentiality. We have a strict policy that prohibits the sharing of your complaint with any unauthorized party. Our complaint handlers are trained to handle complaints in a confidential manner and only share information on a need-to-know basis. Rest assured that when you file a complaint with us, your information is safe and secure, and we will only use it to investigate and resolve your concerns. We take your privacy seriously and are committed to protecting your confidentiality throughout the complaint process.